Service name

Cloudist Microsoft 365 Backup

Service overview

Cloudist Microsoft 365 Backup provides backup for Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams items from the Microsoft 365 service.
The service is billed on number of licenses (number of users protected by Cloudist Microsoft 365 Backup) consumed each month. There is no cost for activating the service and only license usage is billed. Customer can review license usage and additional job statistics in the Cloudist portal.

This service is using Veeam Backup for Microsoft Office 365. Cloudist operates the service, including storage and renting licenses to the service. Data is stored on Cloudist’s S3 service at one of our sites.

By activate the Cloudist Microsoft 365 Backup, the customer will be able to configure and use the service.

The official Veeam Backup for Microsoft Office 365 datasheet can be found on the following link:
https://www.veeam.com/veeam_backup_microsoft_office_365_datasheet_ds.pdf

Service features and functions

Features

Backup for hosted Microsoft 365 Services (Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams).

Description

• Easy to use backup service securing critical business data located in the cloud.

Solution

• Cloudist offers backup as a service for Microsoft 365.
• License usage is charged on a monthly basis, invoiced at the end of each month.
• Backup jobs are scheduled to run outside normal business hours.

Features

• Customer can configure backup jobs in Cloudist Portal.
• Detailed view over latest job run available in Cloudist Portal
• Customer pays only for users that are protected on Cloudist Microsoft 365 Backup.
  

Service prerequisites

• Microsoft Office 365 subscription.
• Microsoft account with permission to perform backup and restore of objects in Microsoft Office 365. Global Administrator has all the necessary roles to perform these actions.

Service dependencies

• Veeam Backup for Microsoft Office 365 needs to be functional and accessible.
• Cloudist S3 needs to be functional and accessible for Cloudist 365 Backup to work (for storage purposes).
• Cloudist Portal needs to be functional and accessible to be able enable/disable the service, change settings and view service status.

Service options

• Configure authentication to Microsoft Office 365 Online services.
• Configure protected e-mail, SharePoint, OneDrive and Teams resources.

Service delivery

The service is delivered through Cloudist portal → 365 Backup.

In case of Cloudist Microsoft 365 Backup not being functional or accessible, please contact: support@cloudist.se

Maintenance windows

Maintenance is performed during normal office hours, outside of backup operations. During maintenance, the service might be unavailable for configuration or restore operations. Normal maintenance is not advertised in advanced. Bigger maintenance work will be advertised not less than a week in advanced. Downtime during maintenance windows is not included when calculating service availability. Backups jobs are scheduled outside of office hours.

Service owner

David von Plenker-Tind
E-Mail: david.plenker@cloudist.se 

Business owner

Jasenko Masic
E-Mail: jasenko.masic@cloudist.se

Service level agreement

See Service level agreement for details

Service pricing

Monthly payment based on usage previous month.

See calculator at https://portal.cloudist.se/ for details.

Service support

Service desk is reached https://portal.cloudist.se/ or support@cloudist.se 

FAQ and guides/articles about the service can be found in Cloudist Solutions Knowledge Base: https://cloudist.atlassian.net/wiki/spaces/CK/overview