Cloudist Cloud Connect - Service description
Service name
Cloudist Cloud Connect
Service overview
Cloudist Cloud Connect provides Veeam Backup & Replication users with cloud storage to be used as target for backup data in order to move backup data off-site. The service is billed on licenses (number of VMs protected by Cloud Connect) and on average storage consumed each month. There is no cost for activating the service and only usage is billed. Customer can review license and storage usage in the Cloudist portal.
This service is using Veeam Cloud Connect for Service Providers. Cloudist operates the service, including storage and renting licenses to the service.
By activate the Cloud Connect service, the customer will be able to use the service.
The official Veeam Cloud Connect datasheet can be found on below link:
https://www.veeam.com/veeam_cloud_connect_backup_datasheet_ds.pdf
Service features and functions
Features
Cloud storage for Veeam Backup & Replication.
Description
- Easy to use cloud storage service enabling customers using Veeam Backup & Replication send backups off-site to a secure location.
Solution
- Cloudist offers backup storage as Service Provider in Veeam Backup & Replication.
- Storage usage is charged on an average daily basis and licenses on a monthly basis, invoiced at the end of each month.
Features
- Customer can configure backup jobs and backup copy jobs in Veeam Backup & Replication Console to store backup data on Cloudist Cloud Connect.
- Customer can restore VMs and individual files directly from backups stored on Cloudist Cloud Connect using Veeam Backup & Replication Console.
- Customer pays only for storage used (monthly average) and the number of VMs that are protected on Cloudist Cloud Connect.
Location
- Cloud Connect is provided from a single site in the region SE-North (Piteå area)
Service prerequisites
- Veeam Cloud Connect licensing is included in Veeam Availability Suite, Veeam Backup & Replication and Veeam Backup Essentials with no additional licensing required.
Service dependencies
- Veeam Cloud Connect needs to be functional and accessible.
- vCloud API in SE-North needs to be functional and accessible for Cloudist Cloud Connect to work (for authentication purposes).
- Cloudist portal needs to be functional and accessible to be able enable/disable the service and set up service account.
Service options
- N/A
Service delivery
The service is delivered through Cloudist portal → Cloud Connect
In case of Cloudist Cloud Connect not being functional or accessible, please contact: support@cloudist.se
Maintenance windows
Maintenance windows are scheduled the third Wednesday 06.00 CET until 12.00 CET every quarter. During maintenance window, the service might be unavailable. Downtime during maintenance windows is not included when calculating service availability.
Maintenance window notification will be sent to customer disruption email address no later than the last Wednesday prior to the maintenance window.
Service owner
David von Plenker-Tind
E-Mail: david.plenker@cloudistsolutions.com
Business owner
Jasenko Masic
E-Mail: jasenko.masic@cloudistsolutions.com
Service level agreement
See Service level agreement for details
Service pricing
Monthly payment based on usage previous month.
See calculator at https://portal.cloudist.se/ for details.
Service support
Service desk is reached https://portal.cloudist.se/ or support@cloudist.se
FAQ and guides/articles about the service can be found in Cloudist Solutions Knowledge Base: https://cloudist.atlassian.net/wiki/spaces/CK/overview
Version | Date | Comment |
---|---|---|
Current Version (v. 11) | Nov 13, 2023 13:11 | David von Plenker-Tind |
v. 10 | Feb 15, 2022 09:27 | Jasenko Masic |
v. 9 | Jan 19, 2021 14:26 | David von Plenker-Tind |
v. 8 | Oct 05, 2020 09:33 | Jasenko Masic |
v. 7 | Oct 05, 2020 09:26 | Jasenko Masic |
v. 6 | Sept 17, 2020 11:40 | David von Plenker-Tind |
v. 5 | Aug 26, 2020 18:52 | David von Plenker-Tind |
v. 4 | Aug 12, 2020 11:55 | David von Plenker-Tind |
v. 3 | Aug 12, 2020 08:08 | David von Plenker-Tind |
v. 2 | Jun 04, 2020 10:30 | David von Plenker-Tind |
v. 1 | Jun 04, 2020 09:53 | David von Plenker-Tind |