Service name

Cloudist Cloud Connect

Service overview

Cloudist Cloud Connect provides Veeam Backup & Replication users with cloud storage to be used as target for backup data in order to move backup data off-site. The service is billed on licenses (number of VMs protected by Cloud Connect) and on average storage consumed each month. There is no cost for activating the service and only usage is billed. Customer can review license and storage usage in the Cloudist portal.

This service is using Veeam Cloud Connect for Service Providers. Cloudist operates the service, including storage and renting licenses to the service.

By activate the Cloud Connect service, the customer will be able to use the service.

The official Veeam Cloud Connect datasheet can be found on below link:
https://www.veeam.com/veeam_cloud_connect_backup_datasheet_ds.pdf

Service features and functions

Features

Cloud storage for Veeam Backup & Replication.

Description

• Easy to use cloud storage service enabling customers using Veeam Backup & Replication send backups off-site to a secure location.

Solution

• Cloudist offers backup storage as Service Provider in Veeam Backup & Replication.
• Storage usage is charged on an average daily basis and licenses on a monthly basis, invoiced at the end of each month.

Features

• Customer can configure backup jobs and backup copy jobs in Veeam Backup & Replication Console to store backup data on Cloudist Cloud Connect.
• Customer can restore VMs and individual files directly from backups stored on Cloudist Cloud Connect using Veeam Backup & Replication Console.
  
• Customer pays only for storage used (monthly average) and the number of VMs that are protected on Cloudist Cloud Connect.
  

Service prerequisites

• Veeam Cloud Connect licensing is included in Veeam Availability Suite, Veeam Backup & Replication and Veeam Backup Essentials with no additional licensing required.

Service dependencies

• Veeam Cloud Connect needs to be functional and accessible.
• vCloud API i SEN needs to be functional and accessible for Cloudist Cloud Connect to work (for authentication purposes).
• Cloudist portal needs to be functional and accessible to be able enable/disable the service and set up service account.

Service options

• N/A

Service delivery

The service is delivered through Cloudist portal → Backup

In case of Cloudist Cloud Connect not being functional or accessible, please contact: support@cloudistsolutions.com

SLA on Cloudist Cloud Connect service follows Cloudist Portal SLA, please see separate document: Service level agreement

Maintenance windows

Maintenance windows are scheduled the third Wednesday 06.00 CET until 12.00 CET every quarter. During maintenance window, the service might be unavailable. Downtime during maintenance windows is not included when calculating service availability.

Maintenance window notification will be sent to customer disruption email address no later than the last Wednesday prior to the maintenance window. 

Service owner

David von Plenker-Tind
E-Mail: david.plenker@cloudistsolutions.com 

Business owner

Jasenko Masic
E-Mail: jasenko.masic@cloudistsolutions.com

Service pricing

Price list for Cloudist Cloud Connect service is visible in the Cloudist portal

Service support

Service desk is reached at https://portal.cloudist.solutions/ or support@cloudistsolutions.com

FAQ and guides/articles about the service can be found in Cloudist Knowledge Base: https://cloudist.atlassian.net/wiki/spaces/CK/overview