Terms and abbreviations

Service name

Cloudist Integrated Cloud

Service overview

Cloudist Integrated Cloud provides virtual datacenter capacity to specific customers for provisioning of virtual machines and other virtual resources, and is delivered as an IaaS (Infrastructure as a Service).

The Cloudist Integrated Cloud service is built on VMware Cloud Director and extended to customer on-premise datacenter.

Service features and functions

Features (SKA NEDAN ÖVERHUVUD TAGET VARA MED?) Vår tjänst är väl bara att dom får portal access och att integrationen fungerar. Eller?

For Regional and availability zone feature comparison, see section below.

Virtual datacenter

Description

A virtual datacenter is a set of resources, ie CPU, memory, network and disk. From these resources virtual machines and other virtual components can be created.

Features

Customer can create, modify and delete one or many virtual datacenters with limits based on the on-premise datacenter capacity.

Networking

Description

Networking is delivered based on on-premise datacenter capabilities and is the responsibility of the partner consuming the Integrated Cloud service and is not part of Cloudist delivery.

Firewalling and routing

Description

Firewalling and routing is delivered based on on-premise datacenter capabilities and is the responsibility of the partner consuming the Integrated Cloud service and is not part of Cloudist delivery.

Virtual machines

Description

Virtual machines are software computers that provide the same functionality as physical computers. Like physical computers, they run applications and an operating system.

Features

• Customer can create, modify and delete one or many virtual machines running any operating system supported by VMware.

• Customer can add, remove and change virtual hardware configuration (CPU sockets, CPU cores, memory, hard disk, network adapter and network) on one or many virtual machines within resource allocation limits set on virtual datacenter supported by VMware.

• Customer can power on, power off, restart, shutdown or reset one or many virtual machines.

• Customer can create and delete one snapshot per virtual machine to freeze virtual machine state.

• Customer can access virtual machine console through web interface.

• Customer can update VMware Tools for one or many virtual machines.

• Customer can update virtual hardware version for one or many virtual machines.

Virtual machine templates

Description

Cloudist VDC provides virtual machine templates that customers can provision. For virtual machines running Microsoft operating systems, customers must use the templates provided by Cloudist VDC due to Microsoft SPLA licensing compliance.

For virtual machines running Linux operating systems, customers can upload templates of their own or install from ISO media on an empty virtual machine.

Features

Cloudist VDC virtual machine templates running Microsoft operating systems, are configured as Out-Of-Box-Experience installations.

The only purpose of Cloudist VDC virtual machine templates running Microsoft operating systems is due to Microsoft licensing compliance.

Backup

Description

Backup and restore services are delivered based on on-premise datacenter capabilities and is the responsibility of the partner consuming the Integrated Cloud service and is not part of Cloudist delivery.

Operating system and application licensing

Description

Microsoft SPLA licensing agreement will be applied if customer is using virtual machines running Microsoft Windows Server operating systems and/or Microsoft applications on virtual machines in the virtual datacenter.

Virtual machines running Microsoft Windows Server operating systems are reported monthly automatically by Cloudist VDC.

Virtual machines running Microsoft applications that are purchased within Cloudist Portal shall be reported monthly by customer in the Cloudist Portal. Any changes to number of licenses must be updated by customer to be in compliance with Microsoft license agreement.

If customer has a valid Microsoft License Mobility Agreement, this can be used to cover operating systems and applications on virtual machines in the VDC. See https://www.microsoft.com/en-us/licensing/licensing-programs/software-assurance-license-mobility for details.

Features

Reporting in Cloudist Portal for Microsoft applications, such as SQL Server, Remote Desktop Services etc, is done by providing correct number of licenses. If changes have been done in customer VDC to number of licenses consumed, customer needs to update in the Cloudist Portal list of applications to properly reflect those changes.

Integrated Cloud feature overview

Service prerequisites

• Customer needs to have account created in Cloudist Portal.

• Customer needs to have an Internet connection or Colocation CrossConnect to Integrated Cloud partners infrastructure to be able to access and manage virtual resources.

• Customer needs to have read, accepted and adhere to Terms & Conditions for service Cloudist VDC

Service dependencies

• ISP network connection services, is the responsibility of the partner consuming the Integrated Cloud service

• Colocation CrossConnect (if customer is using dedicated network connection, optional), is the responsibility of the partner consuming the Integrated Cloud service.

• VDC virtual machine backup services (if customer is using virtual machine backup functionality provided by Cloudist VDC, optional), is the responsibility of the partner consuming the Integrated Cloud service

• Microsoft SPLA licensing (if customer is using Microsoft operating systems or Microsoft applications, optional)

• Cloud infrastructure hardware and software, as described in Virtual datacenter above

• Data center services

Service delivery

Management interface delivery

Cloudist VDC management interface is delivered to customer over secure Internet protocols through https://portal.cloudist.se and VMware Cloud Director tenant interface. These interfaces enables customer to get an overview of service usage and manage virtual resources.

For usage, see VMware Cloud Director Tenant user guides in the Documentation section.

Operational service delivery

Integrated Cloud operational service delivery is limited to delivering the capabilities of keeping virtual datacenters, virtual machines, virtual firewalls/routers and virtual networks in an available state. This delivery does not include the availability of any operating system, software or other application running in any of the virtual machines, virtual firewalls/routers or other virtual device running in the virtual datacenter. The operational delivery is the responsibility of the partner consuming the Integrated Cloud service.

Maintenance windows

Maintenance windows concerning Cloudist VDC are scheduled as required by Cloudist operations. Downtime during maintenance windows is not included when calculating service availability.

Maintenance window notification will be sent to customer disruption email address no later than 7 days prior to the maintenance window. 

Maintenance on operational parts that partner consuming the Integrated Cloud service is responsible for, is the responsibility of the partner to communicate as deemed necessary.

Customer responsibilities

Usage of Microsoft applications according to Operating system and application licensing specification, requires customer to provide correct number of licenses.

If customer is using Colocation CrossConnect (optional), customer needs to ensure the functionality and availability of anything connected beyond the Colocation CrossConnect (optional) service.

Service owner

Robert Brink
E-Mail: robert.brink@cloudist.se

Business owner

Jasenko Masic
E-Mail: jasenko.masic@cloudist.se

Service level agreement

See Service level agreement for details on parts that Cloudist are responsible for. Contact the partner consuming the Integrated Cloud service for their Service Level Agreement.

Service pricing

Monthly payment based on usage previous month.

Service support

Information

FAQ and guides/articles about the service can be found in Cloudist Solutions Knowledge Base: https://cloudist.atlassian.net/wiki/spaces/CK/overview

Service desk can be reached at https://portal.cloudist.se or support@cloudist.se.

Support agreement coverage