Terms and abbreviations

Service name

Cloudist S3

Service overview

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• Customers can enable or disable their namespace as an S3 Service consumer through the Cloudist Portal.
• Default quota per namespace is 10TB (10.000 GB) and is expandable.

Bucket

• Customers can create, modify and delete buckets as well as object users.
  • Buckets can be created in SE-CENTRAL-1 and/or SE-NORTH-1 regions. Buckets created in both regions are replicated between regions. A bucket created with replication enabled cannot later have replication disabled and vice versa.
• Customers can use S3 API calls to manage buckets, objects and users, see DellEMC REST API documentation. Customers can generate secret access keys and manage all credentials in the Cloudist Portal. Access keys are not stored in the Cloudist Portal, customer needs to store the key themself if needed.
• Bucket space limits and data retention time is set per bucket by customer on creation, but can be changed over time if needed. Aggregated space usage for all buckets can never exceed namespace quota.

Security 

• Customer can create, modify and delete bucket policies.
• Forced encryption is enabled by default on namespace level and is inherited to all buckets and objects.
• Customers can generate secret access keys and manage all credentials in the Cloudist Portal. Access keys are not stored in the Cloudist Portal, customer needs to store the key themself if needed.
• Customer can manage retention on bucket level. 

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• Customer needs to have account created in Cloudist Portal
• Customer needs to have an Internet connection or cross-connection to Cloudist infrastructure to be able to access the service. 
• Customer needs to have read, accepted and adhere to Terms & Conditions for service Cloudist S3.

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• The service platform needs to be online and have a connection to the internetnetwork and be able to reach Internet. 

Service limitations

• Customer is responsible for maintaining security within namespace, buckets, objects and users.
• Customer is responsible for data protection of objects and buckets, through for example backup, replication or other means.
• Cloudist is not responsible for cannot access any buckets where encryptions are done object encryption is set by the customer and their own keys are used. 

Service delivery

Management interface delivery

Cloudist S3 management interface is delivered to the customer over secure Internet protocols through portal.cloudist.se. This interface enables customer to get an overview of service usage and manage Cloudist S3.

Service owner

CIO

Business owner

COO

Availability

See SLA

Service pricing

See the calculator in the portal

Service availability

Service availability target is 99.3% of uptime, measured as an average of Service Level Agreement availability targets.For usage, see DellEMC REST API documentation

Maintenance windows

Maintenance windows are scheduled the third Wednesday 06.00 CET until 12.00 CET every quarter. During maintenance window, the service might be unavailable. Downtime during maintenance windows is not included when calculating service availability.

Maintenance window notification will be sent to customer disruption email address no later than the last Wednesday prior to the maintenance window. 

Operational service delivery

Cloudist S3 operational service delivery is limited to delivering the capabilities of keeping API, namespace, buckets and objects in an available state.

Service owner

Michael Holm
E-Mail: michael.holm@cloudist.se

Service level agreement

See Service level agreement for details

Service pricing

Monthly payment based on daily usage accumulated for the previous month.

See pricelist - https://cloudist.se/priser/

Service support

Service desk is reached https://portal.cloudist.se or support@cloudist.se

FAQ and guides/articles about the service can be found in Cloudist Knowledge Base: https://cloudist.atlassian.net/wiki/spaces/CK/overview