Terms and abbreviations

Service name

Cloudist S3

Service overview

Cloudist S3 provides cloud native object storage as a service. The service utilizes the HTTP protocol S3 API and therefore is very easy to set up and consume. Each customer will get their own "Namespace" and within can control buckets and object users. 

Service features and functions

Features

Namespace

• Customers can enable or disable their organization namespace as an S3 Service consumer through the portal Cloudist Portal.

Bucket

• Customers can set create, modify and manage delete buckets as well as object users.The ECS
  • Customers can create a secret access key and manage all credentials needed for the service to be consumed.
  • Default quota is set to 10TB (10.000 GB) and can easaly be change over time. 
  • Only the average usage per month will be charged.

  Service prerequisites

  • Customer needs network connection with Internet access to be able to connect to the service. 

  Service dependencies

  • • Buckets can be created in SE-CENTRAL-1 and/or SE-NORTH-1 regions. Buckets created in both regions are replicated between regions. A bucket created with replication enabled cannot later have replication disabled and vice versa.
  • Customers can use S3 API calls to manage buckets, objects and users, see DellEMC REST API documentation. 
  • Bucket data retention time is set per bucket by customer on creation, but can be changed over time if needed. 

  Security 

  • Customer can create, modify and delete bucket policies.
  • Forced encryption is enabled by default on namespace level and is inherited to all buckets and objects.
  • Customers can generate secret access keys and manage all credentials in the Cloudist Portal. Access keys are not stored in the Cloudist Portal, customer needs to store the key themself if needed.
  • Customer can manage retention on bucket level. 

  
  

  Service prerequisites

  • Customer needs to have account created in Cloudist Portal
  • Customer needs to have an Internet connection or cross-connection to Cloudist infrastructure to be able to access the service. 
  • Customer needs to have read, accepted and adhere to Terms & Conditions for service Cloudist S3.

  Service dependencies

  ...

  • The service platform needs to be online and have a connection to the internet through the Loadbalancers. 
  • DNS and certificate need to be valid and correct.

  Service options

  • IaaS 3.0 depends on Backup Service for backup of virtual machines. Virtual machine image backup is activated through Portal.
  • IaaS 3.0 depends on Monitoring Service for monitoring of virtual machines. Virtual machine monitoring is activated through Portal.
  • IaaS 3.0 depends on Datacenter Networking Service and Colocation Service for interconnection between customers physical infrastructure located in Fortlax managed datacenters and virtual machines. Physical to virtual interconnection is requested through Portal.

  Service delivery

  • network and be able to reach Internet. 

  Service limitations

  • Customer is responsible for maintaining security within namespace, buckets, objects and users.
  • Customer is responsible for data protection of objects and buckets, through for example backup, replication or other means.
  • Cloudist cannot access any buckets where object encryption is set by the customer. 

  Service delivery

  Management interface delivery

  Cloudist S3 management interface is delivered to customer over secure Internet protocols or through dedicated secure network connections.

  Service owner

  CIO

  Business owner

  COO

  Availability

  • vCloud Director management user interface
    • Fortlax ensures that vCloud Director management user interface is available during office hours (8AM - 5PM CET, Monday to Friday)
  • Virtual machine
    • Fortlax ensures that customer virtual machines can start, run and stop at any time (this does not include availability of any operating system, application or other software installed in the virtual machine)
  • Virtual Firewall and Router (Edge)
    • Fortlax ensures that customer Edge Firewall is available at any time.

  Service pricing

  Point to general pricelist

  Service availability

  Service availability target is 99.3% of uptime, measured as an average of Service Level Agreement availability targets.

  Service support

  Documentation is found on https://portal.fortlax.se/Services/IaaS/Documentation through portal.cloudist.se. This interface enables customer to get an overview of service usage and manage Cloudist S3.

  For usage, see DellEMC REST API documentation

  
  

  Maintenance windows

  Maintenance windows are scheduled the third Wednesday 06.00 CET until 12.00 CET every quarter. During maintenance window, the service might be unavailable. Downtime during maintenance windows is not included when calculating service availability.

  Maintenance window notification will be sent to customer disruption email address no later than the last Wednesday prior to the maintenance window. 

  Operational service delivery

  Cloudist S3 operational service delivery is limited to delivering the capabilities of keeping API, namespace, buckets and objects in an available state.

  Service owner

  Michael Holm
  E-Mail: michael.holm@cloudist.se

  Service level agreement

  See Service level agreement for details

  Service pricing

  Monthly payment based on daily usage accumulated for the previous month.

  See pricelist - https://cloudist.se/priser/

  Service support

  Service desk is reached https://portal.fortlaxcloudist.se/ or support@fortlaxsupport@cloudist.se

  FAQ and guides/articles about the service can be found in Cloudist Knowledge Base: https://cloudist.atlassian.net/wiki/spaces/CK/overview

  
  

  
  

  
  

  Change History