Service name

Cloudist S3

Service overview

Cloudist S3 provides object storage as a service. The service utilizes the HTTP protocol and therefore is very easy to set up and consume. Each customer will get their own "Namespace" and within can control buckets and object users. 

Service features and functions

Features

• Customers can enable their organization as an S3 Service consumer through the portal.
• Customers can set create and manage buckets as well as object users.
• Customers can create a secret access key and manage all credentials needed for the service to be consumed.
• Default quota is set to 10TB (10.000 GB) and can easaly be change over time. 
• Only the average usage per month will be charged.

Service prerequisites

• Customer needs network connection with Internet access to be able to connect to the service. 

Service dependencies

• The ECS platform needs to be online and have a connection to the internet through the Loadbalancers. 
• DNS and certificate need to be valid and correct.

Service options

• IaaS 3.0 depends on Backup Service for backup of virtual machines. Virtual machine image backup is activated through Portal.
• IaaS 3.0 depends on Monitoring Service for monitoring of virtual machines. Virtual machine monitoring is activated through Portal.
• IaaS 3.0 depends on Datacenter Networking Service and Colocation Service for interconnection between customers physical infrastructure located in Fortlax managed datacenters and virtual machines. Physical to virtual interconnection is requested through Portal.

Service delivery

IaaS 3.0 is delivered to customer over secure Internet protocols or through dedicated secure network connections.

Service owner

CIO

Business owner

COO

Availability

• vCloud Director management user interface
  • Fortlax ensures that vCloud Director management user interface is available during office hours (8AM - 5PM CET, Monday to Friday)
• Virtual machine
  • Fortlax ensures that customer virtual machines can start, run and stop at any time (this does not include availability of any operating system, application or other software installed in the virtual machine)
• Virtual Firewall and Router (Edge)
  • Fortlax ensures that customer Edge Firewall is available at any time.

Service pricing

Point to general pricelist

Service availability

Service availability target is 99.3% of uptime, measured as an average of Service Level Agreement availability targets.

Service support

Documentation is found on https://portal.fortlax.se/Services/IaaS/Documentation 

Service desk is reached https://portal.fortlax.se/ or support@fortlax.se