Cloudist VDC - Service description


Terms and abbreviations

Terms or abbreviations

Definition

Terms or abbreviations

Definition

VDC

Virtual Data Center

Region

A region is a geographical area where Cloudist provides availability zones. Cloudist regions meet the highest levels of security, compliance, and data protection

Availability Zone

Each region can contain one or many availability zones. An availability zone is isolated and physically separated from other availability zones and has independent power, cooling, and physical security. Connection between availability zones are delivered through redundant, low-latency and high performance networks.

ISP

Internet Service Provider

Microsoft SPLA

Microsoft Service Provider License Agreement can be used by service providers (ie Cloudist) to license eligible Microsoft products on a monthly basis to host software services and applications for their customers.

See Microsoft SPLA Program for reference.

Service name

Cloudist VDC

Service overview

Cloudist VDC provides virtual datacenter capacity to customers for provisioning of virtual machines and other virtual resources, and is delivered as an IaaS (Infrastructure as a Service).

The Cloudist VDC service is built on VMware Cloud Director, designed according to VMware Validated Designs and verified by VMware

Service features and functions

Features

For Regional and availability zone feature comparison, see section below.

Virtual datacenter

Description

A virtual datacenter is a set of resources, ie CPU, memory, network and disk. From these resources virtual machines and other virtual components can be created.

Features

Customer can create, modify and delete one or many virtual datacenters with expandable upper limits above initial baseline, see Regional and availability zone feature comparison section below for virtual datacenter baseline.

Networking

Description

Networking is delivered as internal and external network capabilities.

Internal networks are intended for inter- or intra-VDC traffic, between virtual machines within one or many VDCs within the same organization.

External networks are intended for extra-VDC traffic, between virtual machines in the VDC and clients outside the VDC, ie on the Internet or in customers corporate network. Baseline is 100Mbps shared connection.

Features

Customer can create, modify and delete one or many virtual networks.

Customer can request network interconnection between Cloudist VDC and physical networks, (for example to Colocation equipment or dedicated ISP equipment)

Add-on features
  • higher Internet connection bandwidth (available in 250, 500 and 1000Mbps)

  • multiple public IPv4 addresses

  • higher Internet connection availability delivered through multiple ISPs (this setting can be changed after virtual datacenter is deployed, but will require re-IP of public facing router/firewall and might require changes on remote connections such as IPSec endpoints etc)

Firewalling and routing

Description

Baseline offering is Edge Service Gateway as a Compact sizing, other sizes are available. See Regional and availability zone feature comparison section below for Edge Service Gateway sizing comparison.

If third party firewalls/routers are required, this can be achieved by customer or through an external IT service provider, contact us for referrals.

Features

Customer can create, modify and delete one or many virtual firewalls/routers in the form of Edge Service Gateway to connect to Internet or other external networks.

Customer can create Edge Service Gateway, modify and delete firewall access rules, NAT rules, IPSec VPN etc. See VMware Cloud Director Tenant user guides in Regional and availability zone feature comparison for technical guidance.

Virtual machines

Description

Virtual machines are software computers that provide the same functionality as physical computers. Like physical computers, they run applications and an operating system.

Features
  • Customer can create, modify and delete one or many virtual machines running any operating system supported by VMware.

  • Customer can add, remove and change virtual hardware configuration (CPU sockets, CPU cores, memory, hard disk, network adapter and network) on one or many virtual machines within resource allocation limits set on virtual datacenter supported by VMware.

  • Customer can power on, power off, restart, shutdown or reset one or many virtual machines.

  • Customer can create and delete one snapshot per virtual machine to freeze virtual machine state.

  • Customer can access virtual machine console through web interface.

  • Customer can update VMware Tools for one or many virtual machines.

  • Customer can update virtual hardware version for one or many virtual machines.

Virtual machine templates

Description

Cloudist VDC provides virtual machine templates that customers can provision. For virtual machines running Microsoft operating systems, customers must use the templates provided by Cloudist VDC due to Microsoft SPLA licensing compliance.

For virtual machines running Linux operating systems, customers can upload templates of their own or install from ISO media on an empty virtual machine.

Features

Cloudist VDC virtual machine templates running Microsoft operating systems, are configured as Out-Of-Box-Experience installations.

The only purpose of Cloudist VDC virtual machine templates running Microsoft operating systems is due to Microsoft licensing compliance.

Backup

Description

Backup is an add-on feature to Cloudist VDC service, and can be used to protect vApps and/or virtual machines in VDC by backing them up to a physically separated availability zone. Backups of vApps and/or virtual machines can be used to restore complete vApps, individual virtual machines or individual files from a virtual machine.

Prerequisites

Backup

  • Existing vApps and/or virtual machines within your Cloudist VDC virtual datacenter that backup policies can be assigned to.

Restore

  • Backup jobs assigned to a vApp and/or virtual machine have run successfully at least once.

  • Virtual datacenter with enough capacity to facilitate the added workload of the restored vApp and/or virtual machine

Features
  • Customer can assign and remove pre-defined backup policies to vApp and/or virtual machine, see Regional and availability zone feature comparison section below for details.

  • Customer can assign application aware backups to vApp and/or virtual machine by contacting support@cloudist.se or create a service request in https://portal.cloudist.se.

  • Customer can start instant backups for vApp and/or virtual machine, regardless of pre-defined backup policies.

  • Customer can restore vApp and/or virtual machines as isolated virtual machine, overwrite existing virtual machine or as individual file(s) from a vApp and/or virtual machine. This can be used to test the integrity of the backed up data at any time.

  • Customer can monitor the status of backup jobs for vApp and/or virtual machines.

  • Customer can backup vApp and/or virtual machines without installing any backup agent software.

  • Backed up data is transferred encrypted from the Cloudist VDC availability zone to a separate availability zone.

  • If DataLock is enabled, customers and admins cannot delete snaphots as defined in the chosen policy. DataLock is a WORM-like capability that offers another layer of protection against a ransomware attack. This capability enables you to apply a backup lock to selected snapshots and achieve a higher order of immutability for protected data.

Operating system and application licensing

Description

Microsoft SPLA licensing agreement will be applied if customer is using virtual machines running Microsoft Windows Server operating systems and/or Microsoft applications on virtual machines in the virtual datacenter.

Virtual machines running Microsoft Windows Server operating systems are reported monthly automatically by Cloudist VDC.

Virtual machines running Microsoft applications that are purchased within Cloudist Portal shall be reported monthly by customer in the Cloudist Portal. Any changes to number of licenses must be updated by customer to be in compliance with Microsoft license agreement.

If customer has a valid Microsoft License Mobility Agreement, this can be used to cover operating systems and applications on virtual machines in the VDC. See https://www.microsoft.com/en-us/licensing/licensing-programs/software-assurance-license-mobility for details.

Features

Reporting in Cloudist Portal for Microsoft applications, such as SQL Server, Remote Desktop Services etc, is done by providing correct number of licenses. If changes have been done in customer VDC to number of licenses consumed, customer needs to update in the Cloudist Portal list of applications to properly reflect those changes.

Integrated

Description

Backup is an add-on feature to Cloudist VDC service, and can be used to protect vApps and/or virtual machines in VDC by backing them up to a physically separated availability zone. Backups of vApps and/or virtual machines can be used to restore complete vApps, individual virtual machines or individual files from a virtual machine.

Prerequisites

Regional and Availability Zone feature comparison

Regional and Availability Zone feature differences are highlighted in bold.

Feature

SE-NORTH-1 (applies to all Availability Zones)

SE-CENTRAL-1 (applies to all Availability Zones)

Feature

SE-NORTH-1 (applies to all Availability Zones)

SE-CENTRAL-1 (applies to all Availability Zones)

Virtual Datacenter

 

 

  • Allocation model

Pay-As-You-Go

Pay-As-You-Go

  • Resource capacity baseline (expandable)

Per virtual datacenter;

  • 100GHz CPU

  • 300GB RAM

  • 10TB storage (ALL-FLASH Standard is set as default storage profile)

  • 100 networks

  • Unlimited number of virtual machines

Per virtual datacenter;

  • 100GHz CPU

  • 300GB RAM

  • 10TB storage (ALL-FLASH Standard is set as default storage profile)

  • 100 networks

  • Unlimited number of virtual machines

  • Customer dedicated hardware resources

Available

Available

 

 

 

Networking

 

 

  • Intra-VDC, maximum bandwidth

10Gbps

25Gbps

  • Shared Internet connection, maximum bandwidth

5Gbps

5Gbps

  • Shared Internet connection redundancy

Available

Available

  • Shared Internet connection, ISPs used

Telia, Tele2

Telia, Tele2

  • Colocation CrossConnect

Available

Available

  • Network latency round trip

Stockholm: ~13ms
Malmö: ~24ms
Luleå: ~3ms
Oslo: ~22ms
Helsinki: ~13ms
Copenhagen: ~27ms
SE-CENTRAL-1: ~16ms

Stockholm: ~5ms
Malmö: ~13ms
Luleå: ~12ms
Oslo: ~12ms
Helsinki: ~15ms
Copenhagen: ~15ms
SE-NORTH-1: ~16ms

Firewalling and routing (Edge Service Gateway)

 

 

  • Performance and limitations

Edge Gateway (v4.0.1), performance and limitations

Edge Gateway (v3.2.3), performance and limitations

 

 

 

Virtual Machine

 

 

  • vCPU, maximum speed

2,59GHz

3,1GHz

  • Cloudist VDC backup service policies

BASIC

Policy: Basic-14d

  • Backup retention: For a duration of 14 days, 7 daily restore points and 1 weekly restore point is stored.

  • Backup starts: Daily between 8PM to 2AM CET

Policy: Basic-30d

  • Backup retention: For a duration of 30 days, 7 daily restore points and 3 weekly restore points are stored.

  • Backup starts: Daily, between 8PM to 2AM CET

Policy: Basic-90d

  • Backup retention: For a duration of 90 days, 7 daily restore points, 3 weekly restore points and 2 monthly restore points are stored.

  • Backup starts: Daily, between 8PM to 2AM CET

Policy: Basic-180d

  • Backup retention: For a duration of 180 days, 7 daily restore points, 3xweekly restore points and 5 monthly restore points are stored.

  • Backup starts: Daily, between 8PM to 2AM CET

Policy: Basic-365d

  • Backup retention: For a duration of 365 days, 7 daily restore points, 3 weekly restore points and 11 monthly restore points are stored.

  • Backup starts: Daily, between 8PM to 2AM CET


STANDARD

Policy: Standard-14d

  • Backup retention: For a duration of 14 days, 20 restore points are stored.

  • DataLock 7 days.

    • Day 1 to day 3 has 3 restore points per day.

    • Day 4 to day 14 has 1 restore point per day.

  • Backup starts: 12PM, 11AM and 2PM CET

Policy: Standard-30d

  • Backup retention: For a duration of 30 days, 22 restore points are stored.

  • DataLock 14 days.

    • Day 1 to day 3 has 3 restore points per day.

    • Day 4 to day 14 has 1 daily restore point.

    • Day 15 to day 30 has 2 weekly restore points

  • Backup starts: 12PM, 11AM and 2PM CET

Policy: Standard-90d

  • Backup retention: For a duration of 90 days, 42 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 3 has 3 restore points per day.

    • Day 4 to day 30 has 1 daily restore point.

    • Day 31 to day 90 has 4 weekly restore points and 1 monthly restore point.

  • Backup starts: 12PM, 11AM and 2PM CET

Policy: Standard-180d

  • Backup retention: For a duration of 180 days, 62 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 3 has 3 restore points per day.

    • Day 4 to day 50 has 1 daily restore point.

    • Day 51 to day 180 has 2 weekly restore points and 4 monthly restore points.

  • Backup starts: 12PM, 11AM and 2PM CET

Policy: Standard-365d

  • Backup retention: For a duration of 365 days, 108 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 3 has 3 restore points per day.

    • Day 4 to day 90 has 1 daily restore point.

    • Day 91 to day 365 has 4 weekly restore points and 8 monthly restore points.

  • Backup starts: 12PM, 11AM and 2PM CET


PREMIUM

Policy: Premium-14d

  • Backup retention: For a duration of 14 days, 34 restore points are stored.

  • DataLock 14 days.

    • Day 1 to day 4 has 6 restore points per day.

    • Day 5 to day 14 has 1 restore point per day.

  • Backup starts: 12.00PM, 6.00AM, 9.00AM, 12.00AM, 3.00PM and 6.00PM CET

Policy: Premium-30d

  • Backup retention: For a duration of 30 days, 50 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 4 has 6 restore points per day.

    • Day 5 to day 30 has 1 restore point per day.

  • Backup starts: 12.00PM, 6.00AM, 9.00AM, 12.00AM, 3.00PM and 6.00PM CET

Policy: Premium-90d

  • Backup retention: For a duration of 90 days, 110 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 4 has 6 restore points per day.

    • Day 5 to day 90 has 1 restore point per day.

  • Backup starts: 12.00PM, 6.00AM, 9.00AM, 12.00AM, 3.00PM and 6.00PM CET

Policy: Premium-180d

  • Backup retention: For a duration of 180 days, 116 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 4 has 6 restore points per day.

    • Day 5 to day 90 has 1 daily restore point.

    • Day 91 to day 180 has 4 weekly restore points and 2 monthly restore points.

  • Backup starts: 12.00PM, 6.00AM, 9.00AM, 12.00AM, 3.00PM and 6.00PM CET

Policy: Premium-365d

  • Backup retention: For a duration of 365 days, 211 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 4 has 6 restore points per day.

    • Day 5 to day 180 has 1 daily restore point.

    • Day 181 to day 365 has 6 weekly restore points and 5 monthly restore points.

  • Backup starts: 12.00PM, 6.00AM, 9.00AM, 12.00AM, 3.00PM and 6.00PM CET

BASIC

Policy: Basic-14d

  • Backup retention: For a duration of 14 days, 7 daily restore points and 1 weekly restore point is stored.

  • Backup starts: Daily between 8PM to 2AM CET

Policy: Basic-30d

  • Backup retention: For a duration of 30 days, 7 daily restore points and 3 weekly restore points are stored.

  • Backup starts: Daily, between 8PM to 2AM CET

Policy: Basic-90d

  • Backup retention: For a duration of 90 days, 7 daily restore points, 3 weekly restore points and 2 monthly restore points are stored.

  • Backup starts: Daily, between 8PM to 2AM CET

Policy: Basic-180d

  • Backup retention: For a duration of 180 days, 7 daily restore points, 3xweekly restore points and 5 monthly restore points are stored.

  • Backup starts: Daily, between 8PM to 2AM CET

Policy: Basic-365d

  • Backup retention: For a duration of 365 days, 7 daily restore points, 3 weekly restore points and 11 monthly restore points are stored.

  • Backup starts: Daily, between 8PM to 2AM CET


STANDARD

Policy: Standard-14d

  • Backup retention: For a duration of 14 days, 20 restore points are stored.

  • DataLock 7 days.

    • Day 1 to day 3 has 3 restore points per day.

    • Day 4 to day 14 has 1 restore point per day.

  • Backup starts: 12PM, 11AM and 2PM CET

Policy: Standard-30d

  • Backup retention: For a duration of 30 days, 22 restore points are stored.

  • DataLock 14 days.

    • Day 1 to day 3 has 3 restore points per day.

    • Day 4 to day 14 has 1 daily restore point.

    • Day 15 to day 30 has 2 weekly restore points

  • Backup starts: 12PM, 11AM and 2PM CET

Policy: Standard-90d

  • Backup retention: For a duration of 90 days, 42 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 3 has 3 restore points per day.

    • Day 4 to day 30 has 1 daily restore point.

    • Day 31 to day 90 has 4 weekly restore points and 1 monthly restore point.

  • Backup starts: 12PM, 11AM and 2PM CET

Policy: Standard-180d

  • Backup retention: For a duration of 180 days, 62 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 3 has 3 restore points per day.

    • Day 4 to day 50 has 1 daily restore point.

    • Day 51 to day 180 has 2 weekly restore points and 4 monthly restore points.

  • Backup starts: 12PM, 11AM and 2PM CET

Policy: Standard-365d

  • Backup retention: For a duration of 365 days, 108 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 3 has 3 restore points per day.

    • Day 4 to day 90 has 1 daily restore point.

    • Day 91 to day 365 has 4 weekly restore points and 8 monthly restore points.

  • Backup starts: 12PM, 11AM and 2PM CET


PREMIUM

Policy: Premium-14d

  • Backup retention: For a duration of 14 days, 34 restore points are stored.

  • DataLock 14 days.

    • Day 1 to day 4 has 6 restore points per day.

    • Day 5 to day 14 has 1 restore point per day.

  • Backup starts: 12.00PM, 6.00AM, 9.00AM, 12.00AM, 3.00PM and 6.00PM CET

Policy: Premium-30d

  • Backup retention: For a duration of 30 days, 50 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 4 has 6 restore points per day.

    • Day 5 to day 30 has 1 restore point per day.

  • Backup starts: 12.00PM, 6.00AM, 9.00AM, 12.00AM, 3.00PM and 6.00PM CET

Policy: Premium-90d

  • Backup retention: For a duration of 90 days, 110 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 4 has 6 restore points per day.

    • Day 5 to day 90 has 1 restore point per day.

  • Backup starts: 12.00PM, 6.00AM, 9.00AM, 12.00AM, 3.00PM and 6.00PM CET

Policy: Premium-180d

  • Backup retention: For a duration of 180 days, 116 restore points are stored.

  • DataLock 30 days.

    • Day 1 to day 4 has 6 restore points per day.

    • Day 5 to day 90 has 1 daily restore point.

    • Day 91 to day 180 has 4 weekly restore points and 2 monthly restore points.

  • Backup starts: 12.00PM, 6.00AM, 9.00AM, 12.00AM, 3.00PM and 6.00PM CET

Policy: Premium-365d

  • Backup retention: For a duration of 365 days, 211 restore points are stored.

  • DataLock 30 days

    • Day 1 to day 4 has 6 restore points per day.

    • Day 5 to day 180 has 1 daily restore point.

    • Day 181 to day 365 has 6 weekly restore points and 5 monthly restore points.

  • Backup starts: 12.00PM, 6.00AM, 9.00AM, 12.00AM, 3.00PM and 6.00PM CET

  • Storage policies

ALL-FLASH Standard, 500 IOPS
ALL-FLASH Premium, unlimited IOPS

ALL-FLASH Standard, 500 IOPS
ALL-FLASH Premium, unlimited IOPS

 

 

 

Documentation

 

 

  • VMware Cloud Director Tenant user guides

VMware Cloud Director 10.4 Tenant User Guide

VMware Cloud Director 10.4 Tenant User Guide

  • Cloudist VDC Knowledge Base Articles

https://cloudist.atlassian.net/wiki/spaces/CK/pages/70123580

https://cloudist.atlassian.net/wiki/spaces/CK/pages/70123580

  • Cloudist VDC Frequently Asked Questions

https://cloudist.atlassian.net/wiki/spaces/CK/pages/93552679


Service prerequisites

  • Customer needs to have account created in Cloudist Portal.

  • Customer needs to have an Internet connection or Colocation CrossConnect to Cloudist infrastructure to be able to access and manage virtual resources.

  • Customer needs to have read, accepted and adhere to Terms & Conditions for service Cloudist VDC

Service dependencies

  • ISP network connection services (if customer is using shared Internet connection provided by Cloudist VDC, optional)

  • Colocation CrossConnect (if customer is using dedicated network connection, optional).

  • Cloudist VDC virtual machine backup services (if customer is using virtual machine backup functionality provided by Cloudist VDC, optional)

  • Microsoft SPLA licensing (if customer is using Microsoft operating systems or Microsoft applications, optional)

  • Cloud infrastructure hardware and software, as described in Virtual datacenter above

  • Data center services

Service delivery

Management interface delivery

Cloudist VDC management interface is delivered to customer over secure Internet protocols through https://portal.cloudist.se and VMware Cloud Director tenant interface. These interfaces enables customer to get an overview of service usage and manage virtual resources.

For usage, see VMware Cloud Director Tenant user guides in the Documentation section in Regional and Availability Zone feature comparison.

Operational service delivery

Cloudist VDC operational service delivery is limited to delivering the capabilities of keeping virtual datacenters, virtual machines, virtual firewalls/routers and virtual networks in an available state. This delivery does not include the availability of any operating system, software or other application running in any of the virtual machines, virtual firewalls/routers or other virtual device running in the virtual datacenter. The delivery does not include performance guarantees on virtual machine capabilities such as CPU, memory, disk or networking as delivery is best-effort.

Maintenance windows

Maintenance windows are scheduled as required by Cloudist operations. Downtime during maintenance windows is not included when calculating service availability.

Maintenance window notification will be sent to customer disruption email address no later than 7 days prior to the maintenance window. 

Customer responsibilities

Usage of Microsoft applications according to Operating system and application licensing specification, requires customer to provide correct number of licenses.

If customer is using Colocation CrossConnect (optional), customer needs to ensure the functionality and availability of anything connected beyond the Colocation CrossConnect (optional) service.

Service owner

Robert Brink
E-Mail: robert.brink@cloudist.se

Business owner

Jasenko Masic
E-Mail: jasenko.masic@cloudist.se

Service level agreement

See Service level agreement for details

Service pricing

Monthly payment based on usage previous month.

See calculator at https://portal.cloudist.se for details, or https://www.cloudist.se/en/priser .

Service support

Information

FAQ and guides/articles about the service can be found in Cloudist Solutions Knowledge Base: https://cloudist.atlassian.net/wiki/spaces/CK/overview

Service desk can be reached at https://portal.cloudist.se or support@cloudist.se.

 

General Support Agreement

 

General Support Agreement

Phone support

No

E-mail support

Yes

Response time

Within 8 business hours (8.00-17.00 CET, excluding Swedish Public holidays)

Support agreement coverage

Type

General Support Agreement

Type

General Support Agreement

Service requests regarding customer environment that customer could have done themselves

Not included, standard consultancy fee applies.

Service requests regarding customer environment that Cloudist need to assist customer with

Included during standard business hours (8.00-17.00 CET, excluding Swedish Public holidays)