Cloudist VDC - FAQ

You have no contract committing you to any fixed charges, we only charge per allocated resources in your VDC.

Yes, we can help you find a partner in our network that has the relevant competency to fulfill your needs.

We can help you find a partner in our network that can help you set up a monitoring solution.

We provide an IaaS platform for IT service providers that enables them to build modern IT solutions.

Reimbursement for operational service outages, are calculated according to SLA, see T&C.

When you use licenses from Microsoft in your VDC environment you are required to report on SPLA (Service Provider License Agreement). All software except Microsoft Windows Server OS needs to be reported, for example Microsoft SQL Server, Remote Desktop etc.

Once you have reported a license it will automatically be reported every month. On the 25th of every calendar month a notice will be sent by e-mail to all Cloudist Portal users with Super Admin roles in your organisation with a reminder that it is time for the monthly reporting. You only need to report if you have made a change to the number of licenses in use. If there is no change you will continue to be invoiced based on the number of licenses from the previous month.

We always include a shared public network connection (100/100Mbps) and one public IP address to your virtual datacenter without any additional traffic charges.
If you have specific needs, you can use our Cross-Connect service to connect your virtual datacenter to a dedicated network connection of your choice to your VDC.

Yes, you can create a shared network between multiple virtual datacenters within the same region.

Yes, you can allocate multiple public IP addresses from our IP pool, see price calculator for details.

Yes, you can have a dedicated connection from your preferred network provider available in your virtual datacenter. This might be useful if you already have a corporate network infrastructure operational.

We are using Telia and Tele2 as Internet Service Providers.

Yes, that is possible. Please contact us at sales@cloudist.se

ISP (Internet Service Provider) redundancy is a way of providing high availability cloud services using multiple ISPs. All our regions are connected with a minimum of two physical connections from two different ISPs. If needed, more ISPs can be added without downtime.

The core network infrastructure constantly evaluates the best route for network traffic. If one ISP fails and you have chosen ISP redundancy for your virtual datacenter, the failed connection is removed from route evaluation and the traffic will flow through the best available route.

For production and business critical workloads we strongly recommend that you use ISP redundancy to minimize risk for downtime.

Yes, you can choose individually which virtual datacenters should have ISP redundancy, as long as there is a public facing firewall or router in the virtual datacenter.

Yes, you can create a VDC without NSX Edge Gateway and add a 3rd party firewall/router appliance of your choice.

In the Marketplace library, there are Clavister Netwall appliances available in different sizes.

Note: for a 3rd party firewall/router appliance, you will be charged based on CPU, memory and disk, as with any other VM. Should you need licenses for 3rd party firewall/router appliance, you manage this with your firewall/router vendor directly.

Yes, the NSX Edge Gateway can be run in high availability mode, minimizing risk for downtime.

We update Microsoft Windows Server templates quarterly.

Yes, you can upload your customized templates in OVA/OVF format to your virtual datacenter catalog. The templates you upload are available to your organization only.

The virtual machine local administrator password is ChangeMeNow! and for security reasons we recommend you to change it as soon as possible after the virtual machine is deployed.

Yes, create a support ticket and we can help you increase your virtual datacenter allocation. A higher allocation means no additional cost in itself, the cost is only calculated from virtual machine CPU, memory and storage allocation.

You can review your virtual machine statistics by using the VMware Cloud Director Operations Manager. An example of this can be found via the following article: View VM aggregated virtual disk I/O

CPU, memory, network cards and hard disks can be added without rebooting a virtual machine.

Pre-requisite: CPU Hot-Add or Memory Hot-Add is enabled on the virtual machine and guest operating system is listed on VMware Compatibility Guide (VMware compatibility guide).

You can use anti-affinity rules, making your virtual machines run on separate physical hosts. This can provide higher availability if your application is designed to scale over multiple virtual machine instances.

You can use affinity rules, making your virtual machines run the same physical host. This can provide better application performance if your applications' virtual machine instances needs to communicate regularly with each other.

Should your operating system or application fail or you experience data loss, a backup is essential to be able to quickly return to a functional state.

Yes, all backups performed in VDC service is encrypted at-rest before storing any data on storage media.

We are using AES-256 CBC (Cipher Block Chaining) encryption as a standard, only using 256 bit encryption keys.

Yes, you have full access to the API for your Organization. We can help you get started, contact support@cloudistsolutions.com

For reference, see: https://developer.vmware.com/apis/1046/vmware-cloud-director