Service name

Cloud Connect

Service overview

Cloud Connect provides Veeam Backup & Replication users with cloud storage to be used as target for backup data in order to move backup data off-site. The service is billed on licenses (number of VMs protected by Cloud Connect) and on average storage consumed each month. There is no cost for activating the service and only usage is billed. Customer can review license and storage usage in the Cloudist portal.
The customer will not be able manage or change settings to license or storage usage through the Cloudist Portal, all management is made through the on premise Veeam Backup & Replication Console.

This service is using Veeam Cloud Connect for Service Providers. Cloudist operates the service, including storage and renting licenses to the service.

By activate the Cloud Connect service, the customer will be able to use the service.

The official Veeam Cloud Connect datasheet can be found on below link:
https://www.veeam.com/veeam_cloud_connect_backup_datasheet_ds.pdf

Service features and functions

Features

License

Description

• Cloud Connect is a monthly subscription based on license count and storage usage.

Solution

• Cloudist offers backup storage as Service Provider in Veeam Backup & Replication.
• Storage usage is charged on an average daily basis and licenses on a monthly basis, invoiced at the end of each month.

Features

• Customer can configure backup jobs and backup copy jobs in Veeam Backup & Replication Console to store backup data on Cloudist Cloud Connect.
• Customer can restore VMs and individual files directly from backups stored on Cloudist Cloud Connect using Veeam Backup & Replication Console.
  
• Customer pays only for storage used (monthly average) and the number of VMs that are protected on Cloudist Cloud Connect.
  

Service prerequisites

• Veeam Cloud Connect licensing is included in Veeam Availability Suite, Veeam Backup & Replication and Veeam Backup Essentials with no additional licensing required.

Service dependencies

• Veeam Cloud Connect needs to be functional and accessible.
• vCloud API i SEN needs to be functional and accessible for Cloud Connect to work (for authentication purposes).
• Cloudist portal needs to be functional and accessible to be able activate the service and set up service account.

Service options

• N/A

Service delivery (TBD)

The service is delivered through Cloudist portal → Backup

In case of Cloud Connect not being functional och accessible, please contact: support@cloudist.solutions

SLA on Cloud Connect service follows Cloudist Portal SLA, please see: xxxxxxx

Service owner

David von Plenker-Tind
E-Mail: david@cloudist.solutions 

Business owner

Jasenko Masic
E-Mail: Jasenko@cloudist.solutions

Service pricing

Price list for Cloud Connect service is visible in the Cloudist portal → TBD

Service support

Service desk is reached https://portal.fortlax.se/ or support@cloudist.solutions

FAQ and guides/articles about the service can be found in Cloudist Knowledge Base: https://cloudist.atlassian.net/wiki/spaces/CK/overview