Service name

Microsoft 365 subscription

Service overview

Microsoft 365 service provides customers ability to manage their Microsoft subscriptions from the Cloudist portal. Customer can add, change quantity and suspend one or multiple licenses.

This service is developed as an extension of Cloudist distributor Arrow ECS XSP portal and Microsoft´s API. Cloudist does not own, manage och or operate Microsoft subscriptions/licenses. Cloudist only resells, simplifies and provides the ability for managing the subscriptions/licenses.

Microsofts own description of When you buy a subscription to Microsoft 365 is a subscription that includes the most collaborative, up-to-date features in one seamless, integrated experience. Microsoft 365 includes the robust Office desktop apps that you’re familiar with, like Word, PowerPoint, and Excel. You also get extra online storage and cloud-connected features that let you collaborate on files in real time. With a subscription, you'll always have the latest features, fixes, and security updates along with ongoing tech support at no extra cost. You can choose to pay for your subscription on a monthly or yearly basis, and the Microsoft 365 Family plan lets you share your subscription with your family for up to 6 people, and use your apps on multiple PCs, Macs, tablets, and phones.

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for business, you sign up for a set of applications and services that you pay for on a monthly basis. The applications and services that you receive as part of your subscription depend on which product you purchased.

The official Microsoft service description on Microsoft 365 subscriptions can be found on below link:

https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/office-365-platform-service-description

Service features and functions

Features

License

Description

• Microsoft 365 license is a monthly, per-user subscription

Solution

• Cloudist offers a simple management of your Microsoft 365 subscription from a single portal. With just one or two clicks, you can add/remove/suspend a license
• We do not require credit card payments, all usage is charged on a daily basis and invoiced in the begging of the upcoming month
• Once you change a license it is visible in you Microsoft 365 portal within 90 seconds
• See the overview of assigned/unassigned licenses and scale down for cost efficiencies

Features

• Customer can choose various Microsoft 365 plans as per your specific business needs.
• Customer can add licenses one or multiple choices of licenses
• Customer can scale up or down in quantity per license

Service prerequisites

• Existing Microsoft 365 customer
  • Customer needs to accept Cloudist Solution as Advisor and Arrow ECS as Cloud Solution Provider and Admin by clicking on the link in the portal (Microsoft 365 → Authorize Cloudist) and signing in with a global admin account.
• New Microsoft 365 customer
  • Customer requests a license in the portal (Microsoft 365 → Add license) and Cloudist will then activate a new Microsoft 365 account with requested license. One the account is activated, Cloudist will provide admin credentials to the customer.

Service dependencies

• Cloudist portal needs to be functional and accessible to be able manage, add & remove licenses
• Microsoft´s API need to be functional and accessible for Arrow´s XSP Portal API to work 
• Arrow ECS XSP Portal API needs to be functional and accessible for Cloudist Microsoft 365 service to work

Service options

• N/A

Service delivery

IaaS 3.0 The service is delivered to customer over secure Internet protocols or through dedicated secure network connections.through Cloudist portal → Microsoft 365

The licenses bought from Cloudist portal are consumed in the official Microsoft 365 portal: http://portal.office.com 

In case of Cloudist portal not being functional och accessible, the licenses can be managed by the Cloudist team, please contact: sales@cloudist.se

SLA on Cloudist Microsoft 365: Best effort

Service owner

Jasenko Masic
E-Mail: jasenko.masic@cloudist.se

Business owner

Jasenko Masic

Availability

• vCloud Director management user interface
  • Fortlax ensures that vCloud Director management user interface is available during office hours (8AM - 5PM CET, Monday to Friday)
• Virtual machine
  • Fortlax ensures that customer virtual machines can start, run and stop at any time (this does not include availability of any operating system, application or other software installed in the virtual machine)
• Virtual Firewall and Router (Edge)
  • Fortlax ensures that customer Edge Firewall is available at any time.

Service pricing

Point to general pricelist

Service availability

Service availability target is 99.3% of uptime, measured as an average of Service Level Agreement availability targets.

Service support

Documentation is found on https://portal.fortlax.se/Services/IaaS/Documentation E-Mail: jasenko.masic@cloudist.se

Service level agreement

See Service level agreement for details

Service pricing

Monthly payment based on usage previous month.

Price list for available licenses are visible at https://portal.cloudist.se/.

Service support

Service desk is reached https://portal.fortlaxcloudist.se/ or support@fortlax.se support@cloudist.se 

FAQ and guides/articles about the service can be found in Cloudist Knowledge Base: https://cloudist.atlassian.net/wiki/spaces/CK/overview

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