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Service prerequisites
- Customer needs network connection with Internet access to be able to manage virtual resources
- Customer needs to have signed the EULA for service IaaS 3.0
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Service dependencies
- ...
Service options
- IaaS 3.0 depends on Backup Service for backup of virtual machines. Virtual machine image backup is activated through Portal.
- IaaS 3.0 depends on Monitoring Service for monitoring of virtual machines. Virtual machine monitoring is activated through Portal.
- IaaS 3.0 depends on Datacenter Networking Service and Colocation Service for interconnection between customers physical infrastructure located in Fortlax managed datacenters and virtual machines. Physical to virtual interconnection is requested through Portal.
Service delivery
IaaS 3.0 is delivered to customer over secure Internet protocols or through dedicated secure network connections.
Service owner
CIO
Business owner
COO
Availability
- vCloud Director management user interface
- Fortlax ensures that vCloud Director management user interface is available during office hours (8AM - 5PM CET, Monday to Friday)
- Virtual machine
- Fortlax ensures that customer virtual machines can start, run and stop at any time (this does not include availability of any operating system, application or other software installed in the virtual machine)
- Virtual Firewall and Router (Edge)
- Fortlax ensures that customer Edge Firewall is available at any time.
Service pricing
Point to general pricelist
Service availability
Service availability target is 99.3% of uptime, measured as an average of Service Level Agreement availability targets.
Service support
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Service name
Infrastructure-as-a-Service 3.0
Service type
Customer-facing service
(Customer-facing service, internal service, external service)
Service status
Operational
("Designed", "Built", "Tested", "Released", "Operational", "Retired")
Service overview
Infrastructure-as-a-Service 3.0 provides virtual datacenter capacity to customers for provisioning of virtual machines and other virtual resources
Service features and functions
Features
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Service name
Microsoft 365 subscription
Service overview
Microsoft 365 service provides customers ability to manage their Microsoft subscriptions from the Cloudist portal. Customer can add, change quantity and suspend one or multiple licenses.
This service is developed as an extension of Arrow ECS XSP portal and Microsoft´s API. Cloudist does not own, manage or operate Microsoft subscriptions/licenses. Cloudist only resells, simplifies and provides the ability for managing the subscriptions/licenses.
When you buy a subscription to Microsoft 365 for business, you sign up for a set of applications and services that you pay for on a monthly basis. The applications and services that you receive as part of your subscription depend on which product you purchased.
The official Microsoft service description on Microsoft 365 subscriptions can be found on below link:
Service features and functions
Features
License
Description
- Microsoft 365 license is a monthly, per-user subscription
Solution
- Cloudist offers a simple management of your Microsoft 365 subscription from a single portal. With just one or two clicks, you can add/remove/suspend a license
- We do not require credit card payments, all usage is charged on a daily basis and invoiced in the begging of the upcoming month
- Once you change a license it is visible in you Microsoft 365 portal within 90 seconds
- See the overview of assigned/unassigned licenses and scale down for cost efficiencies
Features
- Customer can choose various Microsoft 365 plans as per your specific business needs
- Customer can add licenses one or multiple choices of licenses
- Customer can scale up or down in quantity per license
Service prerequisites
- Existing Microsoft 365 customer
- Customer needs to accept Cloudist Solution as Advisor and Arrow ECS as Cloud Solution Provider and Admin by clicking on the link in the portal (Microsoft 365 → Authorize Cloudist) and signing in with a global admin account.
- New Microsoft 365 customer
- Customer requests a license in the portal (Microsoft 365 → Add license) and Cloudist will then activate a new Microsoft 365 account with requested license. One the account is activated, Cloudist will provide admin credentials to the customer.
Service dependencies
- Cloudist portal needs to be functional and accessible to be able manage, add & remove licenses
- Microsoft´s API need to be functional and accessible for Arrow´s XSP Portal API to work
- Arrow ECS XSP Portal API needs to be functional and accessible for Cloudist Microsoft 365 service to work
Service options
- N/A
Service delivery
The service is delivered through Cloudist portal → Microsoft 365
The licenses bought from Cloudist portal are consumed in the official Microsoft 365 portal: http://portal.office.com
In case of Cloudist portal not being functional och accessible, the licenses can be managed by the Cloudist team, please contact: sales@cloudist.se
SLA on Cloudist Microsoft 365: Best effort
Service owner
Jasenko Masic
E-Mail: jasenko.masic@cloudist.se
Business owner
Jasenko Masic
E-Mail: jasenko.masic@cloudist.se
Service level agreement
See Service level agreement for details
Service pricing
Monthly payment based on usage previous month.
Price list for available licenses are visible at https://portal.cloudist.se/.
Service support
Service desk is reached https://portal.fortlaxcloudist.se/ or support@fortlax.se support@cloudist.se
FAQ and guides/articles about the service can be found in Cloudist Knowledge Base: https://cloudist.atlassian.net/wiki/spaces/CK/overview
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