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- Customer needs network connection with Internet access to be able to connect to the service.
- Customer needs to have an active organization (Namespace)
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Service dependencies
- The ECS platform needs to be online and have a connection to the internet through the Loadbalancers.
- DNS and certificate need to be valid and correct.
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Service options
- IaaS 3.0 depends on Backup Service for backup of virtual machines. Virtual machine image backup is activated through Portal.
- IaaS 3.0 depends on Monitoring Service for monitoring of virtual machines. Virtual machine monitoring is activated through Portal.
- IaaS 3.0 depends on Datacenter Networking Service and Colocation Service for interconnection between customers physical infrastructure located in Fortlax managed datacenters and virtual machines. Physical to virtual interconnection is requested through Portal.
Service delivery
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- N/A
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Service delivery
Cloudist S3 is delivered to the customer over secure Internet protocols or through dedicated secure network connections.
Service owner
CIO
Business owner
COO
Availability
- vCloud Director management user interface
- Fortlax ensures that vCloud Director management user interface is available during office hours (8AM - 5PM CET, Monday to Friday)
- Virtual machine
- Fortlax ensures that customer virtual machines can start, run and stop at any time (this does not include availability of any operating system, application or other software installed in the virtual machine)
- Virtual Firewall and Router (Edge)
- Fortlax ensures that customer Edge Firewall is available at any time.
Service pricing
Point to general pricelistSee SLA
Service pricing
See the calculator in the portal
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Service availability
Service availability target is 99.3% of uptime, measured as an average of Service Level Agreement availability targets.
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