Cloudist SaaS Backup - Service description
- 1 Service overview
- 2 Service features and functions
- 3 Billing Rules
- 4 Core Features
- 5 Restore Features
- 6 Ransomware Recovery
- 7 Monitoring & Notification Capabilities
- 8 Operational Responsibilities
- 8.1 Cloudist
- 8.2 Opentext CloudAlly
- 8.3 MSP and Endcustomer
- 9 Storage & Security
- 9.1 Data Storage
- 9.2 Security
- 10 *Unlimited Storage
- 11 Service prerequisites
- 12 Service dependencies
- 13 Service delivery
- 14 Maintenance windows
- 15 Service ownership
- 16 Service level agreement
- 17 Service pricing
- 18 Service support
Service overview
Cloudist SaaS Backup provides secure and reliable backup for Microsoft 365 and Google Workspace. It closes the gaps in native SaaS protection by mitigating risks such as accidental deletion, ransomware, malicious insider actions, and compliance-driven retention requirements.
The service is fully operated by Cloudist end-to-end.
OpenText CloudAlly provides the backup orchestration platform, while all production data is stored exclusively on Cloudist’s S3 infrastructure in Sweden (SEC Falun or SEN Piteå). Other than for the purposes of performing the Backup Services, or for other services performed with Your consent, and subject to applicable law, OpenText CloudAlly will not access Your Content without Your permission, and Your Content will be decrypted only per Your authorization when You view, index, virus scan, export or restore such data.
Customers can review usage, backup job status and additional statistics through both the Cloudist Portal (Q1 2026) and the OpenText CloudAlly Portal. Once activated, customers and MSPs can immediately begin configuring backup scopes and initiating restore operations.
Cloudist is responsible for platform operation, storage availability, monitoring, and restore troubleshooting. Customers/MSPs are responsible for assigning the appropriate Microsoft/Google permissions, configuring the backup scope, and performing day-to-day restore operations.
Service features and functions
Supported SaaS Applications
Microsoft 365
Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams
The official OpenText CloudAlly for Microsoft 365 datasheet
The official OpenText CloudAlly Backup for Microsoft SharePoint & OneDrive datasheet
Google Workspace
Gmail, Shared Drives, Calendars, Contacts, Tasks, Metadata
The official OpenText CloudAlly Backup for Google Workspace backup & recovery solution datasheet
Microsoft Entra (Coming Q1 2026)
Microsoft Dynamics (Coming Q3 2026)
Billing Rules
Billed mailboxes and/or storage
Mailboxes in Microsoft 365 licensed with:
Mailboxes with active Exchange license
Mailboxes in Google Workspace licensed with:
Per workspace user/account
Not billed mailboxes:
Unlicesensed mailboxes in Microsoft 365
Core Features
Easy-to-use cloud backup service securing critical business data
Default Recovery Point Objective (RPO) with daily backups is ~24 hours
Add-on for backup 3× daily reduces RPO to ~8 hours
Recovery Time Objective (RTO) depends on dataset size and restore method; point-in-time and granular restore options ensure fast recovery
7-year retention default on all backup jobs included
Deleted users’ backups remain protected for up to 7 years unless manually purged by the customer
Unlimited storage*
Backup configuration and restore operations handled via the OpenText CloudAlly Portal
Dashboard with the backup job status available
Full MSP-friendly multi-tenant view with consolidated customer oversight
Restore Features
Granular restore of emails, files, folders, SharePoint sites, OneDrive libraries, Teams conversations, contacts, and calendars
Restore to original or alternate location
Non-destructive restore options (no data overwrite)
Export or download to PST/ZIP where applicable
Full account-level recovery support
Full audit logging for restore actions
Ransomware Recovery
Cloudist SaaS Backup enables recovery to clean historical versions from any backup point, supporting rapid restoration after ransomware or malicious data corruption.
Monitoring & Notification Capabilities
MSPs and/or endcustomers can configure reports for backup tasks or failed tasks to be delivered daily, weekly, or monthly, including:
Summary reports
Recovery notifications
Exceptions notifications
Auto-discovery notifications
Additional capabilities:
Detailed activity and audit logs in the CloudAlly Portal
MSP-level multi-tenant dashboards for global-wide monitoring
Usage reporting and billing insight available directly in Cloudist Portal (Q1 2026)
Operational Responsibilities
Cloudist
Manages S3 storage, performance, and availability
Provides support for restore troubleshooting
Ensures monitoring of service health
Handles platform maintenance and service improvements
Opentext CloudAlly
Provides the backup orchestration platform
Delivers API-based backup/restore engine functionality
MSP and Endcustomer
Assigns correct Microsoft/Google permissions
Selects users, services, and Shared Drives to protect
Initiates backup-related configuration in CloudAlly Portal
Initiates restore operations
Acts on failed backup jobs (notifications, exceptions)
Storage & Security
Data Storage
All backup data is stored in Cloudist-operated S3 environments in Sweden (SE-Central-1 Falun or SE-North-1 Piteå) in accordance with GDPR and Swedish data sovereignty requirements. CloudAlly can in case
Security
AES-256 encryption at rest
HTTPS/TLS encryption in transit
7-day grace period for recovery of deleted backups
Data is isolated per tenant with logical separation and strict access controls
*Unlimited Storage
To simplify pricing, Cloudist provides an unlimited storage policy per licensed mailbox, based on fair and reasonable business usage.
Unlimited storage applies per licensed mailbox across all end customers under the MSP. Cloudist monitors for abnormal or harmful usage patterns. If the overall average storage per mailbox across the MSP’s entire customer base exceeds what is considered fair and reasonable business usage, Cloudist will apply an additional fee.
The fee is calculated as one additional mailbox license for every 10 GB quota of over-usage, multiplied by the MSP’s total number of mailbox licenses.
Example of fair and reasonable business usage:
A single licensed mailbox consuming up to 100 GB of backup data is considered fair business usage.
Example of non fair and reasonable business usage:
A single licensed mailbox consuming 1 TB or more of backup data is considered abnormal and will be charged accoring to vlaid Cloudist price list.
Example of over-usage fee
Total number of backed-up mailboxes: 590
Average storage per mailbox across all customers: 108 GB
(8 GB above the fair-use threshold = 1x 10GB quota)
Over-usage calculation:
590 mailboxes × 1 = 590 additional mailbox licenses charged.
Service prerequisites
Active Microsoft 365 or Google Workspace subscription
Appropriate permissions to initiate the initial backup job per service
Global Administrator or Support Administrator roles recommended
For MSPs, delegated admin roles (DAP/GDAP) may be used where supported
Service dependencies
OpenText CloudAlly platform availability
Cloudist S3 storage availability
Cloudist Portal availability for service management (not required for job processing)
Service delivery
Delivered via Cloudist Portal (Q1 2026) → Cloudist SaaS Backup (Q1 2026) → OpenText CloudAlly Portal.
If the service is not functional, contact: support@cloudist.se
Maintenance windows
Normally performed during office hours, outside of backup execution schedules
Service configuration or restore operations may be temporarily unavailable during maintenance
Routine maintenance is not announced in advance
Major maintenance is announced at least one week ahead
Downtime within maintenance windows does not count toward service availability
Backup jobs paused during maintenance will automatically resume once maintenance is completed
Restore operations are unaffected unless otherwise announced. In-progress restores will resume automatically once maintenance is completed
Service ownership
Service Owner:
Andreas Stepan – andreas.stepan@cloudist.se
Business Owner:
Jasenko Masic – jasenko.masic@cloudist.se
Service level agreement
See Service level agreement for details.
Service pricing
Monthly billing based on usage from the previous month.
Detailed pricing is available in the https://www.cloudist.se/en/priser or https://portal.cloudist.se/
Service support
Support available through the Cloudist Portal or via: support@cloudist.se
FAQ, guides and documentation are available in:
Cloudist Knowledge Base