Service name
Microsoft 365 subscription
Service overview
Microsoft 365 service provides customers ability to manage their Microsoft subscriptions from the Cloudist portal. Customer can add, change quantity and suspend one or multiple licenses.
This service is developed as an extension of Arrow ECS XSP portal and Microsoft´s API. Cloudist Solutions does not own, manage or operate Microsoft subscriptions/licenses. Cloudist Solutions only resells, simplifies and provides the ability for managing the subscriptions/licenses.
When you buy a subscription to Microsoft 365 for business, you sign up for a set of applications and services that you pay for on a monthly basis. The applications and services that you receive as part of your subscription depend on which product you purchased.
The official Microsoft service description on Microsoft 365 subscriptions can be found on below link:
https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/office-365-platform-service-description
Service features and functions
Features
License
Description
- Microsoft 365 license is a monthly, per-user subscription
Solution
- Cloudist offers a simple management of your Microsoft 365 subscription from a single portal. With just one or two clicks, you can add/remove/suspend a license
- We do not require credit card payments, all usage is charged on a daily basis and invoiced in the begging of the upcoming month
- Once you change a license it is visible in you Microsoft 365 portal within 90 seconds
- See the overview of assigned/unassigned licenses and scale down for cost efficiencies
Features
- Customer can choose various Microsoft 365 plans as per your specific business needs
- Customer can add licenses one or multiple choices of licenses
- Customer can scale up or down in quantity per license
Service prerequisites
- Existing Microsoft 365 customer
- Customer needs to accept Cloudist Solution as Advisor and Arrow ECS as Cloud Solution Provider and Admin by clicking on the link in the portal (Microsoft 365 → Authorize Cloudist) and signing in with a global admin account.
- New Microsoft 365 customer
- Customer requests a license in the portal (Microsoft 365 → Add license) and Cloudist will then activate a new Microsoft 365 account with requested license. One the account is activated, Cloudist will provide admin credentials to the customer.
Service dependencies
- Cloudist portal needs to be functional and accessible to be able manage, add & remove licenses
- Microsoft´s API need to be functional and accessible for Arrow´s XSP Portal API to work
- Arrow ECS XSP Portal API needs to be functional and accessible for Cloudist Microsoft 365 service to work
Service options
Service delivery
The service is delivered through Cloudist portal → Microsoft 365
The licenses bought from Cloudist portal are consumed in the official Microsoft 365 portal: http://portal.office.com
In case of Cloudist portal not being functional och accessible, the licenses can be managed by the Cloudist team, please contact: sales@cloudistsolutions.com
SLA on Cloudist Microsoft 365: Best effort
Service owner
Jasenko Masic
E-Mail: Jasenko@cloudistsolutions.com
Business owner
Jasenko Masic
E-Mail: Jasenko@cloudistsolutions.com
Service pricing
Price list for available licenser are visible in the Cloudist portal → Microsoft 365 → Add license
Service support
Service desk is reached https://portal.cloudist.solutions or support@cloudistsolutions.com
FAQ and guides/articles about the service can be found in Cloudist Knowledge Base: https://cloudist.atlassian.net/wiki/spaces/CK/overview
