Service name

Infrastructure-as-a-Service 3.0

Service type

Customer-facing service

(Customer-facing service, internal service, external service)

Service status

Operational

("Designed", "Built", "Tested", "Released", "Operational", "Retired")

Service overview

Infrastructure-as-a-Service 3.0 provides virtual datacenter capacity to customers for provisioning of virtual machines and other virtual resources

Service features and functions

Features

• Virtual datacenter
  • Customer can create, modify and delete one or many virtual datacenters.
  • Customer can request allocation of capacity resources from service provider
  • ...
    
    
• Virtual networking
• Customer can create, modify and delete one or many virtual networks to connect virtual machines
• Customer can request network interconnection to physical networks, (for example to Colocation equipment or ISP equipment)
• ...
  
  
• Virtual firewall and routing
• Customer can create, modify and delete firewall rules
• Customer can create, modify and delete SSL VPN access to virtual datacenter
• Customer can create, modify and delete IPSec VPN access to virtual datacenter
• ...
  
  
• vApps
  
  • Customer can create, modify and delete one or many vApps to group virtual machines
  • ...
    
    
• Virtual machines
  • Customer can create, modify and delete one or many virtual machines running any operating system supported by VMware
  • Customer can add, remove and change virtual hardware configuration (CPU sockets, CPU cores, memory, hard disk and network adapter) on one or many virtual machines within resource allocation limits set on virtual datacenter.
  • Customer can power on, power off, restart, shutdown or reset one or many virtual machines
  • Customer can create and delete snapshot on virtual machine to freeze virtual machine state
  • Customer can access virtual machine through web console
  • Customer can update VMware Tools for one or many virtual machines
  • Customer can update virtual hardware version for one or many virtual machines
  • ...
    
    

Service prerequisites

• Customer needs network connection with Internet access to be able to manage virtual resources
• Customer needs to have signed the EULA for service IaaS 3.0
• ...

Service dependencies

• ...

Service options

• IaaS 3.0 depends on Backup Service for backup of virtual machines. Virtual machine image backup is activated through Portal.
• IaaS 3.0 depends on Monitoring Service for monitoring of virtual machines. Virtual machine monitoring is activated through Portal.
• IaaS 3.0 depends on Datacenter Networking Service and Colocation Service for interconnection between customers physical infrastructure located in Fortlax managed datacenters and virtual machines. Physical to virtual interconnection is requested through Portal.

Service delivery

IaaS 3.0 is delivered to customer over secure Internet protocols or through dedicated secure network connections.

Service owner

CIO

Business owner

COO

Availability

• vCloud Director management user interface
  • Fortlax ensures that vCloud Director management user interface is available during office hours (8AM - 5PM CET, Monday to Friday)
• Virtual machine
  • Fortlax ensures that customer virtual machines can start, run and stop at any time (this does not include availability of any operating system, application or other software installed in the virtual machine)
• Virtual Firewall and Router (Edge)
  • Fortlax ensures that customer Edge Firewall is available at any time.

Service pricing

Point to general pricelist

Service availability

Service availability target is 99.3% of uptime, measured as an average of Service Level Agreement availability targets.

Service support

Documentation is found on https://portal.fortlax.se/Services/IaaS/Documentation 

Service desk is reached https://portal.fortlax.se/ or support@fortlax.se