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This document is an integral part of an agreement between Cloudist and its Customer. The agreement is mostly written in Swedish. In light of this, the following applies. Unless otherwise expressly stated in this document, the terms and definitions herein shall have the same meaning as the corresponding term in Swedish in Cloudist’s General Terms and Conditions (Sw. Allmänna Villkor) (hereinafter “GTC”), e.g. the term “the Customer” shall mean “Kunden”. In the event of any discrepancies or inconsistencies between any term or definition in this document and the GTC, the Swedish language and the GTC shall prevail. Consequently, the two latter shall govern the interpretation of the term at hand.
Service name
Microsoft 365 subscription
Service overview
Microsoft 365 service provides customers ability to manage their Microsoft subscriptions from the Cloudist portal. Customer can add, change quantity and suspend one or multiple licenses.
This service is developed as an extension of Arrow ECS XSP portal and Microsoft´s API. Cloudist does not own, manage
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or operate Microsoft subscriptions/licenses. Cloudist only resells, simplifies and provides the ability for managing the subscriptions/licenses.
When you buy a subscription to Microsoft 365 for business, you sign up for a set of applications and services that you pay for on a monthly basis. The applications and services that you receive as part of your subscription depend on which product you purchased.
The official Microsoft service description on Microsoft 365 subscriptions can be found on below link:
Service features and functions
Features
License
Description
Microsoft
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365 license is a monthly, per-user subscription
Solution
Cloudist offers a simple management of your Microsoft 365 subscription from a single portal. With just one or two clicks, you can add/remove/suspend a license
We do not require credit card payments, all usage is charged on a daily basis and invoiced in the begging of the upcoming month
Once you change a license it is visible in you Microsoft 365 portal within 90 seconds
See the overview of assigned/unassigned licenses and scale down for cost efficiencies
Features
Customer can choose various Microsoft 365 plans as per your specific business needs
Customer can add licenses one or multiple choices of licenses
Customer can scale up or down in quantity per license
Service prerequisites
Existing Microsoft 365 customer
Customer needs to accept Cloudist Solution as Advisor and Arrow ECS as Cloud Solution Provider and Admin by clicking on the link in the portal (Microsoft 365 → Authorize Cloudist) and signing in with a global admin account.
New Microsoft 365 customer
Customer requests a license in the portal (Microsoft 365 → Add license) and Cloudist will then activate a new Microsoft 365 account with requested license. One the account is activated, Cloudist will provide admin credentials to the customer.
Service dependencies
Cloudist portal needs to be functional and accessible to be able manage, add & remove licenses
Microsoft´s API need to be functional and accessible for Arrow´s XSP Portal API to work
Arrow ECS XSP Portal API needs to be functional and accessible for Cloudist Microsoft 365 service to work
Service options
N/A
Service delivery
The service is delivered through Cloudist portal → Microsoft 365
The licenses bought from Cloudist portal are consumed in the official Microsoft 365 portal: http://portal.office.com
In case of Cloudist portal not being functional och accessible, the licenses can be managed by the Cloudist team, please contact:
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sales@cloudist.
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se
SLA on Cloudist Microsoft 365
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:
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Best effort
Service owner
Jasenko Masic
E-Mail:
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jasenko.masic@cloudist.se
Business owner
Jasenko Masic
E-Mail:
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Service level agreement
See Service level agreement for details
Service pricing
Monthly payment based on usage previous month.
Price list for available
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licenses are visible at https://portal.cloudist.se/.
Service support
Service desk is reached https://portal.
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cloudist.se/ or support@cloudist.
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se
FAQ and guides/articles about the service can be found in Cloudist Knowledge Base: https://cloudist.atlassian.net/wiki/spaces/CK/overview
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