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Service name

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Service features and functions

Features

License

Description

• Microsoft 365 license is a monthly, per-user subscription.

Features

• Customer can choose various Microsoft 365 plans as per your specific business needs.
• Customer can add licenses one or multiple choices of licenses
• Customer can scale up or down in quantity per license

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Service prerequisites

• Existing Microsoft 365 customer
  • Customer needs to accept Cloudist Solution as Advisor and Arrow ECS as Cloud Solution Provider and Admin by clicking on the link in the portal and signing in with a global admin account.
• New Microsoft 365 customer
  • Customer requests a license in the portal and Cloudist will then activate a new Microsoft 365 account with requested license. One the account is activated, Cloudist will provide admin credentials to the customer

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Service dependencies

Service options

• IaaS 3.0 depends on Backup Service for backup of virtual machines. Virtual machine image backup is activated through Portal.
• IaaS 3.0 depends on Monitoring Service for monitoring of virtual machines. Virtual machine monitoring is activated through Portal.
• IaaS 3.0 depends on Datacenter Networking Service and Colocation Service for interconnection between customers physical infrastructure located in Fortlax managed datacenters and virtual machines. Physical to virtual interconnection is requested through Portal.Cloudist portal needs to be functional and accessible
• Microsoft´s API need to be functional and accessible for Arrow´s XSP Portal API to work 
• Arrow ECS XSP Portal API needs to be functional and accessible for Cloudist Microsoft 365 service to work

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Service options

• N/A

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Service delivery

IaaS 3.0 is delivered to customer over secure Internet protocols or through dedicated secure network connections.

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Service owner

CIOJasenko Masic

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Business owner

COOJasenko Masic

Availability

• vCloud Director management user interface
  • Fortlax ensures that vCloud Director management user interface is available during office hours (8AM - 5PM CET, Monday to Friday)
• Virtual machine
  • Fortlax ensures that customer virtual machines can start, run and stop at any time (this does not include availability of any operating system, application or other software installed in the virtual machine)
• Virtual Firewall and Router (Edge)
  • Fortlax ensures that customer Edge Firewall is available at any time.

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