Service name
Microsoft 365 subscription
Service overview
Microsoft 365 service provides customers ability to manage their Microsoft subscriptions from the Cloudist portal. Customer can add, change quantity and suspend one or multiple licenses.
This service is developed as an extension of Cloudist distributor Arrow ECS XSP portal. Cloudist does not own, manage och operate Microsoft subscriptions/licenses. Cloudist only resells, simplifies and provides the ability for managing the subscriptions/licenses.
Microsofts own description of a subscription
Microsoft 365 is a subscription that includes the most collaborative, up-to-date features in one seamless, integrated experience. Microsoft 365 includes the robust Office desktop apps that you’re familiar with, like Word, PowerPoint, and Excel. You also get extra online storage and cloud-connected features that let you collaborate on files in real time. With a subscription, you'll always have the latest features, fixes, and security updates along with ongoing tech support at no extra cost. You can choose to pay for your subscription on a monthly or yearly basis, and the Microsoft 365 Family plan lets you share your subscription with your family for up to 6 people, and use your apps on multiple PCs, Macs, tablets, and phones.
Service features and functions
Features
License
Description
- Microsoft 365 license is a monthly, per-user subscription.
Features
- Customer can choose various Microsoft 365 plans as per your specific business needs.
- Customer can add licenses one or multiple choices of licenses
- Customer can scale up or down in quantity per license
Service prerequisites
- Existing Microsoft 365 customer
- Customer needs to accept Cloudist Solution as Advisor and Arrow ECS as Cloud Solution Provider and Admin by clicking on the link in the portal and signing in with a global admin account.
- New Microsoft 365 customer
- Customer requests a license in the portal and Cloudist will then activate a new Microsoft 365 account with requested license. One the account is activated, Cloudist will provide admin credentials to the customer
Service dependencies
Service options
- IaaS 3.0 depends on Backup Service for backup of virtual machines. Virtual machine image backup is activated through Portal.
- IaaS 3.0 depends on Monitoring Service for monitoring of virtual machines. Virtual machine monitoring is activated through Portal.
- IaaS 3.0 depends on Datacenter Networking Service and Colocation Service for interconnection between customers physical infrastructure located in Fortlax managed datacenters and virtual machines. Physical to virtual interconnection is requested through Portal.
Service delivery
IaaS 3.0 is delivered to customer over secure Internet protocols or through dedicated secure network connections.
Service owner
CIO
Business owner
COO
Availability
- vCloud Director management user interface
- Fortlax ensures that vCloud Director management user interface is available during office hours (8AM - 5PM CET, Monday to Friday)
- Virtual machine
- Fortlax ensures that customer virtual machines can start, run and stop at any time (this does not include availability of any operating system, application or other software installed in the virtual machine)
- Virtual Firewall and Router (Edge)
- Fortlax ensures that customer Edge Firewall is available at any time.
Service pricing
Point to general pricelist
Service availability
Service availability target is 99.3% of uptime, measured as an average of Service Level Agreement availability targets.
Service support
Documentation is found on https://portal.fortlax.se/Services/IaaS/Documentation
Service desk is reached https://portal.fortlax.se/ or support@fortlax.se