Service name

Microsoft 365 subscription

Service overview

Microsoft 365 service provides customers ability to manage their Microsoft subscriptions from the Cloudist portal. Customer can add, change quantity and suspend one or multiple licenses.

This service is developed as an extension of Cloudist distributor Arrow ECS XSP portal. Cloudist does not own, manage och operate Microsoft subscriptions/licenses. Cloudist only resells, simplifies and provides the ability for managing the subscriptions/licenses.

Service features and functions

Features

• License
  
  • Microsoft 365 license is a monthly, per-user subscription. You can choose various Microsoft 365 plans as per your specific business needs.
    
    
• Microsofts own description of a subscription
• Microsoft 365 is a subscription that includes the most collaborative, up-to-date features in one seamless, integrated experience. Microsoft 365 includes the robust Office desktop apps that you’re familiar with, like Word, PowerPoint, and Excel. You also get extra online storage and cloud-connected features that let you collaborate on files in real time. With a subscription, you'll always have the latest features, fixes, and security updates along with ongoing tech support at no extra cost. You can choose to pay for your subscription on a monthly or yearly basis, and the Microsoft 365 Family plan lets you share your subscription with your family for up to 6 people, and use your apps on multiple PCs, Macs, tablets, and phones.
  
  
  
• Virtual machines
  • Customer can create, modify and delete one or many virtual machines running any operating system supported by VMware
  • Customer can add, remove and change virtual hardware configuration (CPU sockets, CPU cores, memory, hard disk and network adapter) on one or many virtual machines within resource allocation limits set on virtual datacenter.
  • Customer can power on, power off, restart, shutdown or reset one or many virtual machines
  • Customer can create and delete snapshot on virtual machine to freeze virtual machine state
  • Customer can access virtual machine through web console
  • Customer can update VMware Tools for one or many virtual machines
  • Customer can update virtual hardware version for one or many virtual machines
  • ...
    
    

Service prerequisites

• Customer needs network connection with Internet access to be able to manage virtual resources
• Customer needs to have signed the EULA for service IaaS 3.0
• ...

Service dependencies

• ...

Service options

• IaaS 3.0 depends on Backup Service for backup of virtual machines. Virtual machine image backup is activated through Portal.
• IaaS 3.0 depends on Monitoring Service for monitoring of virtual machines. Virtual machine monitoring is activated through Portal.
• IaaS 3.0 depends on Datacenter Networking Service and Colocation Service for interconnection between customers physical infrastructure located in Fortlax managed datacenters and virtual machines. Physical to virtual interconnection is requested through Portal.

Service delivery

IaaS 3.0 is delivered to customer over secure Internet protocols or through dedicated secure network connections.

Service owner

CIO

Business owner

COO

Availability

• vCloud Director management user interface
  • Fortlax ensures that vCloud Director management user interface is available during office hours (8AM - 5PM CET, Monday to Friday)
• Virtual machine
  • Fortlax ensures that customer virtual machines can start, run and stop at any time (this does not include availability of any operating system, application or other software installed in the virtual machine)
• Virtual Firewall and Router (Edge)
  • Fortlax ensures that customer Edge Firewall is available at any time.

Service pricing

Point to general pricelist

Service availability

Service availability target is 99.3% of uptime, measured as an average of Service Level Agreement availability targets.

Service support

Documentation is found on https://portal.fortlax.se/Services/IaaS/Documentation 

Service desk is reached https://portal.fortlax.se/ or support@fortlax.se